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Privacy Policy

Your Privacy Matters at 2OP Health

At 2OP Health, we are committed to protecting your personal information and ensuring that your data is handled securely and transparently. Whether you are a patient, health professional, legal representative, or visitor, we respect your privacy and adhere to Australian privacy laws and best data protection practices.

2OP Health Privacy Policy

Introduction

This Privacy Policy outlines how 2OP Health collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, or providing us with personal information, you consent to the terms of this policy.

What Information We Collect

We may collect the following types of personal information:

General Information

Full name, contact details (phone, email, address)
Date of birth, gender, and occupation

Health & Medical Information (For Patients & Health Professionals)

Medical history, mental health assessments, and treatment plans
GP referrals, workers’ compensation records, and insurance claims
Independent Medical Examination (IME) reports and medicolegal evaluations

Professional Information (For Health Professionals & Legal Representatives)

Medical registration details, qualifications, and practice information
Professional referrals and collaboration requests

Technical & Website Data

IP addresses, browser type, device information
Cookies and website analytics

How We Collect Your Information

We collect personal information through:

Direct interactions – When you fill out forms, request appointments, or communicate with us.
Third-party referrals – From GPs, legal professionals, insurers, and other health providers with your consent.
Website usage tracking – Through cookies and analytics tools to improve user experience.

How We Use Your Information

Your information is used to:

Provide psychiatric care, medicolegal assessments, and professional training
Facilitate GP referrals, insurance claims, and legal processes
Improve website functionality, security, and user experience
Comply with legal, regulatory, and medical record-keeping obligations

We will never sell or share your personal data with unauthorised third parties.

How We Protect Your Information

We take data security seriously and implement:

Encryption & Secure Storage – Protecting medical and personal records with industry-standard security measures.
Access Control – Only authorised personnel can access patient and professional records.
Confidentiality Agreements – Enforced for all staff, contractors, and third-party service providers.

Sharing Your Information

We may share your information with:

Medical Professionals & Legal Representatives – Only when necessary for your treatment, referral, or legal process.
Insurers & Regulatory Authorities – For workers’ compensation cases, IMEs, and compliance requirements.
Third-Party Service Providers – For secure data management, appointment scheduling, and website analytics.

We require all third parties to comply with strict privacy and security standards.

Cookies & Website Analytics

Our website uses cookies and tracking technologies to:

Enhance user experience and website functionality
Track site traffic and user interactions through tools like Google Analytics
Improve marketing and service delivery

You can disable cookies in your browser settings, but some features may be affected.

Your Rights & Control Over Your Data

Under the Privacy Act 1988 (Cth), you have the right to:

Access your personal information
Correct inaccuracies in your data
Request the removal of certain information (subject to legal and medical record-keeping requirements)
Opt-out of marketing communications